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Terms & Conditions

Ordering

 

Placing Your Order

We welcome various methods of ordering, through our online shop, by phone or email.

Website: our online store is open 24 hours, 7 days a week. Simply add your selected items to your shopping cart and let paypal (the safer, easier way to pay for things you love) do all the hard work, simply follow the prompts. If you don't have a paypal account you can also pay via credit card and account transfer through pay pal facilities.  

Phone: 0433 177 542 (international +61 (0) 433 177 542). We're here to take your call 8am - 6pm weekdays.

Email: simply send us an email to customerservice@babychic.com.au with the items you would like.


Tracking and Viewing 

Our website has a login in section if you selected to create an account at the time of placing your order. To view and track your order please login using your email and password. If you selected to check out as a guest please email customerserivce@babychic.com.au to track your order.


Payment, Pricing & Promotions

Paypal (the safer, easier way to pay for things you love) is our preferred method of payment, however if you don't have a paypal account you can still ay via credit card, and direct deposit. Simply follow the prompts after checkout. Visit www.paypal.com.au for more information. We can also take credit card payments over the phone, please call 0433 177 542 to provide your card details.

 

Pricing is in Australian Dollars, we also offer currency conversions to USD on www.babychic.com.au. To see how it converts to your currency see www.xe.com

 

For UK and HK prices please visit www.babychicbuggyliners.co.uk

 



Shipping & Delivery

 

Within Australia

Please see below for shipping charges, to ensure we get the best shipping service and rates we use Termando.com, E-Way and Australia Post Express Post. If you have a certain preference for shipment please make a note in the notes section of your order. 

SHIPPING RATES:

  • Flat Shipping $9.95
  • FREE SHIPPING when you spend over $80. Valid Australia only.

 

International

Please note we do not cover any duties or taxes payable in the destination country. We are unable to determine if these will be payable or not.

 

USA

We now offer shipping to the USA via Australia Post. These parcels will be shipped from our Australian warehouse. We have two options for shipping to the USA:

  • Standard Air Mail - $25.00 AUD
    • Estimated 3-10 business day delivery to metropolitan areas of major cities†.
    • No tracking or signature 
    • Parcel is sent at buyers risk, We will not be liable if the parcel does not arrive.

 

  • Pack & Track - $35.00 AUD
    • Estimated 3-10 business day delivery to metropolitan areas of major cities†.
    • Online end to end tracking available. 
    • No Signature can be obtained. If tracking says that the parcel has been deleivered we will not be liable for the parcel not arriving

 

UK & Europe

We can deliver our products from within the UK, please visit www.babychicbuggyliners.co.uk to obatin quotes on shipping. Please see terms & conditions on this site.

 

HK

We can deliver our products from within HK, please visit www.babychicbuggyliners.co.uk to obatin quotes on shipping.

 

We can also ship to other countries please email us at customerservice@babychic.com.au to obtain a quote.




Privacy & Security

 

Babychic Designs respects your privacy and will keep all of your personal details secure and confidential. any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.



 

Returns & Replacements

 

We are confident in our products, that why if you are not 100% satisfied with your Babychic Design, we will happily exchange or refund your purchase, excluding any shipping or postage fees. We must receive the item back unused and in a sellable condition prior to any refund being issued. Shipping / postage fees are at the expense of the customer. Click here for return form 

 


 

 Updating Account Information


Please ensure your details are up to date, please login to our website to change or amend your details. If you did not set up an account at the time of placing your order, please email customerservice@babychic.com.au to change your details.




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