100% Fit
Fast & Reliable
14 Day
Easy return



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Terms & Conditions



Placing Your Order

We welcome various methods of ordering, through our online shop, by phone or email.

Website: our online store is open 24 hours, 7 days a week. Simply add your selected items to your shopping cart and let paypal (the safer, easier way to pay for things you love) do all the hard work, simply follow the prompts. If you don't have a paypal account you can also pay via credit card and account transfer through pay pal facilities.  

Phone: 0433 177 542 (international +61 (0) 433 177 542). We're here to take your call 8am - 6pm weekdays.

Email: simply send us an email to customerservice@babychic.com.au with the items you would like.

Tracking and Viewing 

Our website has a login in section if you selected to create an account at the time of placing your order. To view and track your order please login using your email and password. If you selected to check out as a guest please email customerserivce@babychic.com.au to track your order.

Payment, Pricing & Promotions

Paypal (the safer, easier way to pay for things you love) is our preferred method of payment, however if you don't have a paypal account you can still pay via credit card, and direct deposit. Simply follow the prompts after checkout. Visit www.paypal.com.au for more information. We can also take credit card payments over the phone. Please call 0433 177 542 to provide your card details.


Pricing is in Australian Dollars, we also offer currency conversions to USD, GBP, and EUR on www.babychic.com.au. To see how it converts to your currency see www.xe.com. 


Shipping & Delivery


We aim to keep all our products in stock, in which case your item will be processed and dispatched the next business day after we receive your order. Often we get the orders out the same day, but just in case, work off we dispatch your order the next business day. 


If for any reason an item is out of stock and is on back order. We will have (BACK ORDER) in the product title with an Estimated Time of Arrival written in the short description of the product. If there will be further delays we will contact you by phone or email with an update.


On occasions we also offer products for PRE SALE, again, this will clearly be stated in the product title with an Estimated Time of Arrival written in the short description of the product. If there will be further delays we will contact you by phone or email with an update.


Our Warehouses


We have two different warehouse- one in Australia and one in the UK. 


If you are located in Australia your order will automatically diverted to our Australian warehouse. 


For the UK and Europe your order will be automatically diverted to our UK warehouse.


For the USA and the rest of the world, we will dispatch your order from our Australian warehouse, unless you select the UK warehouse at the top of the website. Shipping rates may differ.


If for any reason the default warehouse does not have the item in stock, you can change the warehosue your order will come from, by using the drop down at the top of the website. Higher shipping charges will apply if you change the store location.





If your order is being ordered from a warehosue ourside your delivery country, we do not cover any duties or taxes payable in the destination country. We are unable to determine if these will be payable or not.


Within Australia

Please see below for shipping charges. To ensure we get the best shipping service and rates we use Termando.com, E-Go and Australia Post. If you have a certain preference for shipment please make a note in the notes section of your order. 


   - Flat Shipping $9.95

   - FREE SHIPPING when you spend over $99. Valid for orders being shipped in Australia only.


USA and the Rest of the World


We now offer shipping to the USA and the rest of the world  via Australia Post. These parcels will be shipped from our Australian warehouse. We have two options for shipping to the USA:


Standard Air Mail - $25.00 AUD

   - Estimated 3-10 business day delivery to metropolitan areas of major cities†.

   - No tracking or signature 

   - Parcel is sent at buyers risk, We will not be liable if the parcel does not arrive.


Pack & Track - $35.00 AUD

   - Estimated 3-10 business day delivery to metropolitan areas of major cities†.

   - Online end to end tracking available.

   - No Signature can be obtained. If tracking says that the parcel has been deleivered we will not be liable for the parcel not arriving


UK & Europe

You can select from a number of shipping quotes available from our UK warehosue, each service is stipulated along side the price of the shipping amount.

For specific questions on shipping or delivery please feel free to email us at customerservice@babychic.com.au

Privacy & Security


Babychic Designs respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.


Returns & Replacements



We are confident in our products and that is why if you are not 100% satisfied with your Babychic Design, we will happily exchange or refund your purchase, excluding any shipping or postage fees. We must receive the item back unused and in a sellable condition prior to any refund being issued. Shipping / postage fees are at the expense of the customer. Click here for return form 



 Updating Account Information

Please ensure your details are up to date, please login to our website to change or amend your details. If you did not set up an account at the time of placing your order, please email customerservice@babychic.com.au to change your details.

Contact Us

Email us: customerservice@babychic.com.au

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