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Shipping & Delivery

Shipping & Delivery

 

We aim to keep all our products in stock, in which case your item will be processed and dispatched the next business day after we receive your order. Often we get the orders out the same day, but just in case, work off we dispatch your order the next business day. 

 

If for any reason an item is out of stock and is on back order. We will have (BACK ORDER) in the product title with an Estimated Time of Arrival written in the short description of the product. If there will be further delays we will contact you by phone or email with an update.

 

On occasions we also offer products for PRE SALE, again, this will clearly be stated in the product title with an Estimated Time of Arrival written in the short description of the product. If there will be further delays we will contact you by phone or email with an update.

 


Our Warehouses

 

We have two different warehouses- one in Australia and one in the UK. 

 

   - If you are located in Australia your order will automatically diverted to our Australian warehouse.  

   - For the UK and Europe your order will be automatically diverted to our UK warehouse.

   - For the USA and the rest of the world, we will dispatch your order from our Australian warehouse, unless you select the UK warehouse at the top of the website. Shipping rates may differ. 

 

If for any reason the default warehouse does not have the item in stock, you can change the warehosue your order will come from, by using the drop down at the top of the website. Higher shipping charges will apply if you change the store location.

  


 

Shipping 

 

If your order is being ordered from a warehosue ourside your delivery country, we do not cover any duties or taxes payable in the destination country. We are unable to determine if these will be payable or not.

 

Within Australia

Please see below for shipping charges. To ensure we get the best shipping service and rates we use Termando.com, E-Go and Australia Post. If you have a certain preference for shipment please make a note in the notes section of your order. 

SHIPPING RATES:

   - Flat Shipping $9.95

   - FREE SHIPPING when you spend over $99. Valid for orders being shipped in Australia only.

 

USA and the Rest of the World

 

We now offer shipping to the USA and the rest of the world  via Australia Post. These parcels will be shipped from our Australian warehouse. We have two options for shipping to the USA:

 

Standard Air Mail - $25.00 AUD

   - Estimated 3-10 business day delivery to metropolitan areas of major cities†.

   - No tracking or signature

   - Parcel is sent at buyers risk, We will not be liable if the parcel does not arrive.

 

Pack & Track - $35.00 AUD

   - Estimated 3-10 business day delivery to metropolitan areas of major cities†.

   - Online end to end tracking available.

   - No Signature can be obtained. If tracking says that the parcel has been deleivered we will not be liable for the parcel not arriving

 

UK & Europe

You can select from a number of shipping quotes available from our UK warehosue, each service is stipulated along side the price of the shipping amount.

 
 
 
For specific questions on shipping or delivery please feel free to email us at customerservice@babychic.com.au

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